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Terms and conditions

Terms and conditions

Please read these terms and conditions. They apply to all the holidays’ package with accommodation and services on our web site and they deal with your rights and obligations to us and ours to you. We make every effort to ensure you will have an enjoyable holiday with us.

Your financial security

Eastern Tour is an IATA and Ethiopian Travel Association  registered company, and a member of Ethiopian Chamber Association, whose head office is at Addis Ababa

IATA License Number: 18-2 19423

Address Addis Ababa: Papasinos Building Next to the main Post Office, P.O.Box 1136,A.A. Ethiopia

Branch Office: Bahir Dar, Gonder, Axume, Awasa, Arba Minch

Your holiday contract

When you book a holiday or other travel arrangements our contract with you takes effect when we send you a written confirmation of your booking. Once the contract is made we are responsible to you to provide the holiday you have booked and you are responsible to us to pay for it, in each case subject to the terms and conditions laid down on this brochure.

In parties of two or more people, the person who makes the booking, by signing our booking form or otherwise contracts with us, accepts responsibility for making all payments to us for all members of the party.

We will send all documents and other information to that person who will be in turn responsible for ensuring that other members of the party are kept fully informed. Your contract is with Eastern Tours.

Booking and payment

Once you have selected your holiday your booking should be made directly with us.  Birr 2,000 per person per reservation for all bookings or full payment if less than Two weeks before your scheduled departure. On receipt of the booking form together with the appropriate payment. We shall confirm the booking by sending a confirmation invoice.

Payment mode

You can pay via bank money transfer at the same time of reservation. Our bank account information as below:

Our bank details

  • Swift code: CBETETAA
  • Company Name: Eastern Tour & Travel Agency
  • Address: : Papasinos Building Next to the main Post
  • Bank name: Commercial Bank of Ethiopia
  • Branch Office Name: Mesquel Square
  • Account number: 1000008180249

You pay the balance

The balance due to us in respect of any booking as shown on a confirmation invoice must be paid at least two weeks prior to departure date. If the payment is not received in full by us by this date we reserve the right to treat your booking as cancelled by you and to retain your deposit and apply the cancellation charges as set out later on this page.

Our invoice

Our confirmation invoice is our final invoice, may there be any unforeseen change to your holiday arrangements these will be advised in the form of a revised invoice sent to you.

Changes made by you

If you find it necessary to change your booking after we have issued a confirmation invoice, we will make a charge of 2,500 Birr per person for each change made. Any alterations to your travel arrangements notified by you less than two weeks before departure date will be treated as a cancellation of your original booking.

Note that changes to the original date of departure and/or the addition of an extra passenger must be confirmed in writing by the person who signed the booking form. Some types of accommodation are priced according to the number of people staying there. If you’re booking changes because of someone in your party cancels, we will recalculate your holiday cost based on the new number of people travelling. If fewer people share the accommodation, then the cost for them may go up.

Cancellations made

If you wish to cancel a confirmed booking this must be done in writing by the person who signed the booking form, and in who's name the booking is invoiced. Cancellation takes effect from the date we receive such a letter, or fax.

If you have reason for complaint

Any complaints arising from your holiday that are of control must be notified to your resort representative who will do whatever necessary there and then, and also to the accommodation owner or supplier of the service in question so that remedial action can be taken without delay. If the matter cannot be resolved whilst in resort you must obtain a report form from your representative. Most complaints are of a minor nature which can be sorted out in resort. It is essential that you give us the opportunity to help you by letting our representative know quickly if you have any complaint. If you feel that a complaint has not been dealt with to your satisfaction please write to the Guest Relations Manager, within 28 days of your return date quoting your booking reference, date of departure, and most important enclose your copy of the report form.

If we change your holiday

Should we find it necessary to make a major change to your holiday arrangements we will advise you as soon as is reasonably possible. In the case the consequence of which could not have been avoided even with all due care and diligence on our part.

Important notes

Compensation payments do not apply to or changes caused by reason of force-majeure namely threat of war, riots, civil strife, terrorist activity, industrial disputes or the threat of such disputes, natural or nuclear disasters, fire, technical problems to transport, adverse weather conditions, health risks or epidemics, closure of or congestion at ports, airports, governmental action, acts of GOD, cancellation or changes of schedules or delays or other events beyond our control. In these circumstances we cannot be responsible and should not be liable to pay compensation where we are forced to cancel, delay or curtail or change your holiday in any way or where the performance or prompt performance of the contract by us is prevented or affected.

If we cancel your holiday

We reserve the right in our absolute discretion, to cancel your holiday. In this event we will return to you all monies you have paid to us or will offer you an alternative holiday to purchase of a comparable standard (Unless the reason for cancellation is for your default of payment, or misconduct) In no case will your holiday be cancelled within two weeks of departure except where you default in payment or we are forced to cancel due to do so as a result of force major. If the alternative holiday offered is not acceptable to you we will refund all monies paid to us. In this event we will be under no further liability to you or any member of your party.

Our responsibility for your holiday

We accept responsibility for ensuring that the holidays that you book with us are supplied to you in accordance with our agreement with you. If you have a justified complaint about any of the services forming part of the holiday we will pay you reasonable compensation. We accept liability except in the following circumstances: - a) If the failure or improper performance is your fault or someone else mentioned on the booking form. b) If the failure is the fault of someone else not connected with the provision of services which make up the holiday and such failures are unforeseeable or unavoidable.

Your responsibility

It is your responsibility to ensure that you and all those for whom you are booking follows the time and program provided.

 

 

Address

Head Quarters: Around the main post office near the foot of Chuchill Hill Addis Ababa

Email: [email protected]  

Phone:+251 11 551 1378

Fax: +251 11 551 1574

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